← Have an idea? We’d love to hear it Settings and activity 1 result found Internal Delay Index 2 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea 1 comment · Join our feedback community » Request a new feature · Delete… · Admin → An error occurred while saving the comment Mike Crocker commented · Jan 20, 2026 · Delete… Internal Delay Index We'd like to see an Internal Delay Index, positioned as the internal equivalent of the existing Delay Days metric. Delay Days today measures how long it takes clients to upload documents Internal Delay Index would measure how long staff take to process documents once they are available Specifically: Start point: date the document is uploaded into Dext End point: date the document is published into Xero Output: average internal processing time This would allow us to clearly attribute delays to either the client or the internal bookkeeping team and drive internal accountability. Save Submitting... Mike Crocker supported this idea · Jan 20, 2026
Mike Crocker supported this idea ·
Mike Crocker
supported this idea
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Internal Delay Index
We'd like to see an Internal Delay Index, positioned as the internal equivalent of the existing Delay Days metric.
Delay Days today measures how long it takes clients to upload documents
Internal Delay Index would measure how long staff take to process documents once they are available
Specifically:
Start point: date the document is uploaded into Dext
End point: date the document is published into Xero
Output: average internal processing time
This would allow us to clearly attribute delays to either the client or the internal bookkeeping team and drive internal accountability.