I was led to believe that Dext was there to give us the opportunity to upload our documents into one place so they were accessible to us and our Xero team so that if we missed entering a bill or didn't have time they could. I have just noticed that they are entering remittance items as a income invoice which is doubling our income instead of just using them to reconcile the bank. So instead of reducing my workload they are potentially doubling it taking precious time away from my management of the other areas in the company. How do I stop this issue from reoccurring?
I was led to believe that Dext was there to give us the opportunity to upload our documents into one place so they were accessible to us and our Xero team so that if we missed entering a bill or didn't have time they could. I have just noticed that they are entering remittance items as a income invoice which is doubling our income instead of just using them to reconcile the bank. So instead of reducing my workload they are potentially doubling it taking precious time away from my management of the other areas in the company. How do I stop this issue from reoccurring?