Internal Delay Index
We'd like to see an Internal Delay Index, positioned as the internal equivalent of the existing Delay Days metric.
Delay Days today measures how long it takes clients to upload documents
Internal Delay Index would measure how long staff take to process documents once they are available
Specifically:
Start point: date the document is uploaded into Dext
End point: date the document is published into Xero
Output: average internal processing time
This would allow us to clearly attribute delays to either the client or the internal bookkeeping team and drive internal accountability.
Morgan Bland
shared this idea
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Mike Crocker commented
Internal Delay Index
We'd like to see an Internal Delay Index, positioned as the internal equivalent of the existing Delay Days metric.
Delay Days today measures how long it takes clients to upload documents
Internal Delay Index would measure how long staff take to process documents once they are available
Specifically:
Start point: date the document is uploaded into Dext
End point: date the document is published into Xero
Output: average internal processing time
This would allow us to clearly attribute delays to either the client or the internal bookkeeping team and drive internal accountability.