Rejected Items folder
A very useful feature would be an option to view rejected items. A daily problem our bookkeepers have is having to repeatedly ask our clients to resend an invoice or receipt to which they have claimed they've already sent to dext, they get very unhappy and frustrated with us when we request multiple times. I understand that dext sends a rejection email but 90% of the time the client doesn't not pay attention to that email. It would solve a lot of problems if we could view the rejected item, then provide feedback to the client as to why it was rejected. Thank you.
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Ghazala Qayum commented
Ability to see the rejected item and the reason should be highlighted
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Heidi Lightfoot commented
I agree with the idea to have quick access to Rejected Items. I can find them, and it is fine if they have gone to the correct supplier name but when they don't for whatever reason it can be hard to find the items.
Alternatively, it would help to be able to find items by the document name ie
invoice 0081736.pdf
This does not work in the search. -
Dan Voice commented
I have necer had an issue if it rejects the email it because its already been imported and i can always find it in the archives
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Ranju Pokharel commented
ability to see Rejected items in Dext
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Payal Shah commented
Hi Team,
I would request the ability to see Rejected items in Dext and why the item was rejected
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Faisal Mustafa commented
I should have the ability to see Rejected items in Dext and why the item was rejected
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Safina Ahsan commented
Ability to see Rejected items in Dext and why the item was rejected.
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PwC - Iram Bajwa commented
Dext should have the ability to show/send email regarding the rejected items and also specify the reason of rejection as well.
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Sonu Sharma commented
ability to see Rejected items in Dext and why the item was rejected.
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Hansaki Arachchige commented
Hi Team,
I would like to request the ability to see Rejected items in Dext and why the item was rejected. My clients has been complaining about that they sent the documents to Dex but I do not see them. It would be a great support to us if we can have this feature to see what was rejected and why.
Regards
Hansaki -
Louis Aussudre commented
Have a quick access to Rejected Items which also outlines why they were rejected.
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Anna Hart commented
We really need a 'flagged invoices' section where rejected invoices can sit once sent through, preferably with the reason for rejection. At the moment an email is sent to the sender, but this often ends up in junk and frustrations arise where we can't reconcile but the client says they have sent.
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Ross Paterson commented
For items which dext can't process (e.g. costs/sales), is there any way that a "rejected" folder could be created and we can look to manually update for these select entries.