Settings and activity
5 results found
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323 votes
Carmen Morris
supported this idea
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31 votes
Carmen Morris
supported this idea
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14 votes
Carmen Morris
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3 votes
Carmen Morris
supported this idea
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43 votes
In 10+ years of using Dext Prepare, I don't think we've ever had a client reply to a message on an item. After speaking to a tech-savvy client of 10+ years who uses the app heavily, he admitted he never even noticed the notifications. He went and had a look and said he found a message from a staff member who hasn't worked with us for at least five years.
We need two things.
1. Pop-up notifications when a user opens the app and has new messages. Maybe additional pop-up notifications would be helpful if they open the app again and haven't responded.
2. E-mail notifications to clients that they have messages waiting in Dext Prepare, with a link to open the app on a mobile or open a browser on a PC to log in, review messages and reply.