Rejected Items folder
A very useful feature would be an option to view rejected items. A daily problem our bookkeepers have is having to repeatedly ask our clients to resend an invoice or receipt to which they have claimed they've already sent to dext, they get very unhappy and frustrated with us when we request multiple times. I understand that dext sends a rejection email but 90% of the time the client doesn't not pay attention to that email. It would solve a lot of problems if we could view the rejected item, then provide feedback to the client as to why it was rejected. Thank you.
258
votes
Sascha Collins
shared this idea
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Ross Paterson
commented
For items which dext can't process (e.g. costs/sales), is there any way that a "rejected" folder could be created and we can look to manually update for these select entries.